Maintenance

Good Maintenance Workers have an eye for detail.

They are willing to put in initiative when needed, like fixing things they see in need of repair before it becomes a major concern.
If given the chance thank your local maintenance workers for all their hard work.

Complete the form below if you have a service request that requires assistance with maintenance.

Sault Tribe Housing Authority Maintenance Service Request

Your First Name*

Your Last Name*

Street Address*

City, State Zip*

Email*

Phone*

Preferred Method of Contact*

Phone

Does maintenance have permission to enter home?*

Yes

If no, please select a date and specify a time that works best for you. There is no guarantee that maintenance can show up at that time but will try and accommodate your requested date/time.

Time

Services Needed*

Please describe the issues you are experiencing.*

If you would like to add a photo or video of the issue, upload here.

Citizens Request Center

Department*

Your First Name*

Your Last Name*

Email*

Phone*

Issue*

Preferred Method of Contact*

Phone

If you have a maintenance emergency, please see information below.

After Hours Maintenance and Emergency

The Sault Tribe Housing Authority provides STHA residents with a 24-hour maintenance phone line listed below.

This toll-free number is forwarded after hours, weekends and holidays to the STHA staff on call.

Emergency Phone Line: (855)205-2840

The following situations justify an after-hours emergency and will be addressed promptly by STHA Maintenance Staff:

Toilets: If there is only one bathroom, in the unit, and the toilet is plugged or not working.

Furnaces: No heat, furnace/boiler is not working.

Gas Smell/Leak: Any time that the tenant thinks there is a gas leak or there is a gas smell.

Applicance Repairs: If a refrigerator is not working it, is an emergency. All other appliances wait until the following business day.

Sewer Back Up: Any time there is a sewer back up.

Supply Lines/Water Leaks: Any time there is a broken line or pipes are broken.

Smoke/Carbon Monoxide Alarms: If a tenant calls and reports that smoke alarms and/or a carbon monoxide detector is going off in the unit.

Electrical: When resident notices smoke, or sparks coming from an electrical fixture or plug in.

Water Heaters: Not having hot water is NOT an emergency. However, if the water heater is leaking, this is an emergency. The water leak will be addressed.